The megacall switchboard now smarter with the integration of virtual agents of AI

For a long time, attending the phone in a business depended exclusively on a person on the other side of the line. But that has changed. With the incorporation of artificial intelligence, it is now possible to have virtual assistants capable of responding calls and interpret conversations with customers.

This technology, when integrating with telephony, does not replace human work, but complements it. Each interaction becomes more efficient: it allows you to release time, reduce repetitive tasks and improve customer experience. It is no longer just about answering calls, but about managing each conversation well: what should AI say, how to react to different situations and when it is time to transfer the human agent.

But what exactly is a virtual agent? It is a voice assistant promoted by artificial intelligence, capable of making and attending telephone calls. These agents can maintain a fluid conversation and respond consistently, as a person would.

And what advantages do they offer when they are integrated into the telephony of a business?

Immediate attention, without waiting

Virtual agents are always available. They do not saturate or depend on working hours, which allows you to attend calls even outside business hours.

Natural and useful responses

They understand what the client says and respond with a natural language. They are able to adapt to the questions, redirect the conversation and offer relevant information in real time.

Less repetitive tasks, more focus on the important

Thanks to automation, human agents can focus on priority tasks, while IA is responsible for managing the repetitive.

Cost savings without losing quality

By reducing the need for human intervention in each call, companies optimize resources without sacrificing good customer service.

Megacall allows you to integrate the main Virtual agents with artificial intelligence of the market, like Retell AI y Coat of arms. What does this imply? That any company that uses the Megacall virtual switchboard can automate your calls with natural voices capable of understanding the client, responding precisely and, if necessary, transfer the call to a human agent without interruptions.

This allows to offer continuous customer service, available 24/7, without giving up a personalized treatment.

In addition, these integrations allow to make and receive calls completely autonomously, with options to customize voice and tone. The result is a more fluid and natural experience in each conversation with the client.

With all this, Megacall not only makes available a smarter switchboard, but also maintains all the usual features it already offers: call recording, customization of care schedules, deviations, real -time statistics, and even recognition and voice analysis based on artificial intelligence, among other options.

To better understand the potential of virtual agents, it is enough to think in some practical cases. For example, a virtual agent can manage appointments in real time, directly accessing the agenda to show the customer available dates, or make confirmation and monitoring calls automatically.

To take advantage of all these tools, the only thing that is needed is a virtual number. In the case of Megacall, numbers of up to 100 different countries can be chosen, and an accessible price.

The combination of artificial intelligence with the Megacall virtual switchboard, added to the ability to transfer calls according to each situation, represents a solution adaptable to companies of all sizes. It is an effective way to improve communication, offer more contextualized attention and maintain quality without shooting costs.